Refund Policy
At Splash N Bounce, we strive to ensure complete customer satisfaction with our party services and equipment rentals. Please review our refund policy below to understand your rights and responsibilities.
Refund Eligibility
Refunds may be issued in the following circumstances:
- Services were not delivered as booked
- Equipment provided was faulty or not as described
- Weather-related cancellations (as per our weather policy)
- Double booking or scheduling errors on our part
Refund Process
If you are eligible for a refund:
- Contact our customer service team immediately with your booking details
- Provide relevant documentation or evidence if applicable
- Our team will review your request within 2-3 business days
Refund Timeline
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Non-Refundable Items
Please note that the following are non-refundable:
- Booking deposits for confirmed reservations (unless cancellation policy applies)
- Services that were delivered and set up as agreed
- Cancellations made outside the permitted cancellation window
- Damage fees or additional charges incurred during the rental period
Contact Us
For any refund-related queries, please contact our customer support team, and we will assist you promptly.
